About Neighborhood Services

Mission Statement :

The mission of the Miami Shores Village Neighborhood Services Department is to adapt to the evolving needs of our community and serve our residents by providing exceptional services in code compliance, business tax receipt management, parking enforcement, short-term rental permitting, and floodplain management. We strive to achieve voluntary compliance, foster collaboration with local stakeholders, and prioritize communication, education, and accountability. Our focus is on improving the quality of life for all residents, businesses, and visitors in Miami Shores Village.

Vision Statement:

The vision of the Miami Shores Village Neighborhood Services Department is to be an exemplary local government agency that effectively responds to the dynamic needs of our community. We envision a department that embraces change, proactively addresses new challenges, and works closely with residents and local organizations to create a safe, vibrant, and sustainable Miami Shores Village. By prioritizing communication, transparency, and cooperation, we aim to foster an environment of trust and mutual understanding that promotes a thriving and resilient community for generations to come.


In summary, the Code Compliance Department in Miami Shores Village has experienced significant changes in recent years due to various factors including new norms caused by the pandemic, legislative changes, and changes in the community's perception of the department. As a result, the department has evolved to better serve its residents and has implemented several initiatives to improve its processes and service delivery. Some key achievements and initiatives include:

1. Financial Goals met and exceeded: The department has adapted its recommendations for lien release amounts to reflect the increased property values in the area, leading to a positive fiscal impact.
2. Review of Hearing agenda processes: With input from the new legal team, the agenda process for Code Enforcement Board Hearings has been improved.
3. Compliance Rate increase: The department has seen an increase in voluntary compliance rates, indicating effective communication with residents.
4. Cross Training with Police: The department has been working closely with the police to address community issues such as Short Term Rentals, Illegal Dumping, and Noise Complaint
5. Certified Floodplain Manager: The department now oversees the Community Rating System and has staff certified to handle floodplain management, which may result in savings for residents.
6. Changes in how Complaints are responded to: The department has implemented proactive sweeps for common Code Violations and no longer accepts anonymous complaints unless they relate to life safety issues or other specific categories.
7. Short Term Rental Approval: The department has established a legal process for the approval of short-term rentals in the Village, ensuring the safety of visitors.
8. Emergency response: The department plays a critical role in responding to hurricanes and other inclement weather events, continuously looking for ways to improve processes.
9. Aligning procurement process in the Department: The department is working with a procurement officer to acquire software and other resources to better serve residents.